Symptoms/Context: You power on your NIMO laptop, but it bypasses Windows and boots directly into the blue/grey BIOS utility screen.

Resolution: A laptop stuck in BIOS usually indicates that the motherboard is not detecting the hard drive (OS), or there is a boot configuration error.

• Please do not attempt to change advanced settings if you are unfamiliar with BIOS.

• Contact our support team immediately. Please provide your Order Number and Serial Number, and mention that you are "Stuck in BIOS". Our technical team will reach out to you with step-by-step boot recovery instructions or initiate an RMA if the SSD has failed.