Last Updated: March 2026
Applies to: All NIMO Laptops running Windows 11
Symptoms: While your laptop is installing a mandatory Windows update, the screen goes completely black. The keyboard backlight may still be on, but the system appears unresponsive.
Resolution: A black screen during an update is often caused by the graphics driver reconfiguring itself with the new system files. This is usually a temporary freeze.
Be Patient (Do Not Force Shut Down): Sometimes, critical boot files are still being written in the background. Forcing the laptop to shut down during this process can corrupt your operating system. Please wait at least 15-20 minutes.
Wake the Graphics Driver: If the screen remains black, press the following keys simultaneously: Windows Key + Ctrl + Shift + B. You may hear a beep, and the screen will flash. This restarts the graphics driver and will often bring your display back immediately.
Perform a Safe Hard Reset: If the laptop is still unresponsive after 20 minutes and the shortcut above does not work, press and hold the Power button for 15 seconds to force a shutdown. Unplug the charger and any external devices, wait 1 minute, plug the charger back in, and turn the laptop on.
Comments
3 comments
I tried Windows Key + Ctrl + Shift + B. It did not work.
The safe hard reset didn’t do anything
This does nothing for me either. Seems like a lot of people have this problem. They need to just send out new laptops to us all with that problem FIXED! It’s all over Reddit where this is happening to most everyone
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