Last Updated: March 2026 

Applies to: All NIMO PC Laptops and Mini PCs

Symptoms: You are experiencing hardware issues with your NIMO PC and want to know if your device is eligible for a free return, a replacement, or a warranty repair.

Resolution: NIMO PC stands behind the quality and longevity of our hardware. To ensure you get the best support, please review our official return and warranty policies below:

1. The 90-Day Free Return Window

If you are not satisfied with your purchase or if the device is defective out of the box, NIMO offers a 90-day free return or replacement window (applicable to most official purchase channels like Amazon, Walmart, and Nimopc.com). Within this period, defective units can be returned for a full refund or a free replacement.

2. The 2-Year Limited Hardware Warranty

If you are outside the 90-day return window, your NIMO PC is still fully protected by our 2-Year Limited Hardware Warranty.

• What is Covered: This warranty covers all natural hardware failures, functional defects, and manufacturer issues that occur during normal use. For example, if your motherboard fails, the internal SSD stops working, or the screen goes black on its own, NIMO will repair or replace the necessary components at no cost to you.

3. What is NOT Covered (Accidental / Man-Made Damage)

Please note that our 2-Year Warranty does not cover artificial damage, accidental damage, or issues caused by improper use.

• Examples of Uncovered Damage: Dropping the laptop, liquid spills, cracked screens due to impact, snapped charger cables, or damage caused by unauthorized DIY modifications.

• Paid Repairs: If your device has suffered man-made damage, you can still send it to our repair center. Our technicians will evaluate the physical damage and provide you with a paid repair quote. You will be responsible for the cost of the replacement parts and labor.

How to Submit a Warranty Claim

To initiate a warranty repair or a paid repair evaluation:

1. Email our support team at service@nimopc.com.

2. Include your Order Number and Serial Number.

3. Provide a clear description of the issue and attach clear photos/videos of the device (especially if there is visible physical damage). Our team will reply with your RMA instructions and the next steps.