Symptoms/Context: You want to know the timeframes for returning a laptop for a refund or getting a replacement for a defective unit.

Resolution: * General Returns: Returns for NIMO laptops are generally accepted within 90 days of purchase, provided the device is in its original packaging and you have received an official RMA (Return Merchandise Authorization) number from our team.

• Accessories: Accessories, such as charger cables, have a 90-day replacement window for manufacturer defects.

• To initiate any return, please contact our support team at service@nimopc.com or call us at (302) 501-7208.