Last Updated: March 2026 

Applies to: Purchases made via Amazon, Walmart, and nimopc.com

Symptoms: You have initiated a return for your device (due to it not turning on, black screen, or other defects) and want to know the timelines for processing a refund.

Resolution:

Dear Customer,

Thank you for your message. Our AI customer service does not have permission to process refunds. If you have already returned the product, please click the “Talk to a human” option below to contact one of our human agents. They will assist you with processing your refund.

Thank you for your understanding. If you need any further help, please feel free to reach out.